Product overview

The Intelligence Scheduling System™

Video Remote Intelligence™

Over the Phone Intelligence™

Take a tour of the product features below

Bookings Dashboard

Review all your bookings from one easy-to-use dashboard. New bookings awaiting assignment are clearly presented and priority bookings–bookings scheduled within a two-hour window– are highlighted. The full day’s booking diary is presented for easy search and filtering.

Easy Booking

Easily create interpreter bookings while eliminating double bookings. Customers can be chosen from your top ten list or by searching for them. Similarly, locations and languages can quickly be chosen from your top ten lists for the most common locations and languages, or via search.

Manage Bookings

Manage all your bookings–past, present and future–from an easy to use, consistent interface. Quickly review those bookings that need follow-up. Address any problems with future bookings before they escalate. Booking coordinators can quickly review the bookings under their management.

Interpreter Assignment

Assign interpreters to a booking based on one or more criteria; distance-to-location, language rating, work eligibility for a particular customer or their history of recent bookings. Contact information is immediately accessible and can be edited in place.

Real-Time Reports

Easily review statistical data about the state of your business on a periodic basis defined by you. Quickly see bookings broken down by language, customer and activity spanning any duration. All data is readily exported in csv format for further statistical analysis in a tool such as Excel.

Calendar

Use the calendar view to review all bookings for a particular customer or interpreter and easily access the information about a booking without having to review the booking in full. Quickly scroll between months or change the calendar view to a weekly or daily view to more easily review bookings in detail.

Interpreter Database

Leave behind the shortcomings of Outlook and other contact management options and reap the benefits a contact management solution, tailored for the interpreting industry brings. Associate multiple languages and a rating with an interpreter. Quickly update notes about their availability, experience and active status as it changes and easily access a history of bookings for a particular interpreter.

Manage Customers

Easily maintain the information about customers and your interactions with them. Quickly review their booking history in a tabular or calendar view for planning purposes and to address queries as they arise. Enable select customers to access the Customer Portal and empower them to be more proactive in the booking management and scheduling lifecycle.

Financial Review

Easily close and verify bookings at months end and in preparation for invoicing and payment. Review start and end times, notes, Verification of Service forms, incidentals and audit history. If needed, modify any booking details before closing and verification.

Invoices

Quickly generate invoices and easily integrate with your accounting system of choice using the export to csv capability. Invoices can be automatically created for all eligible bookings, organized by customer or manually raised within the system. Easily manage the hierarchical structures for your larger customers.

Payments

Easily close and verify bookings at months end and in preparation for payment. Automatically create payments for all interpreters for verified and eligible bookings or manually create one off payments as needed to rectify issues. Review the payment history for interpreters and more efficiently resolve queries as they arise.

Employment Eligibility

Easily define and manage the set of criteria that is used to determine the work eligibility, employment status, and necessary training required by your interpreters. Criteria can be created for specific periods of validity and configured to be enforced on a strict or more lenient basis.

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