The Interpreter Platform That Can Reflect The Complexity Of Your Business

Interpreter Scheduling

The Intelligence Scheduling System™

Our Interpreter Scheduling System has you covered: Interpreter Scheduling, Workforce Management, Financial Management,… Streamline and automate your entire workflow so you can focus on what matters most: growing your interpreting business.

The Intelligence Scheduling System is an end-to-end solution that allows you to schedule assignments, manage your customer and interpreter database, update interpreter compliance, generate real-time reports, and streamline your accounts payable and accounts receivable.

Eliminate manual errors by synchronizing calendars, interpreter availability, and variable job information. Stop the back and forth with interpreters and customers by configuring communications (both email and SMS) the way they prefer it. Automate interpreter requests and job offers by giving your interpreters and customers access to their own portals, while maintaining oversight and control over the entire job lifecycle.

Allow your interpreters to close their own jobs with our instant electronic verification. Our e-signature feature is not only eco-friendly, it eliminates bottlenecks in the booking process and resolves any potential misunderstandings. Also, with our audit history feature, you have access to a complete timeline of all the changes that have been made to any assignment, profile, or setting in the system.

Click here for an in-depth overview of our scheduling features.

Video Remote Interpreting

Video Remote Intelligence™

Our Video Remote Interpreting solution is a high-quality way for you to decrease costs and increase efficiency without having to preschedule or rely on a pool of available on-site interpreters.

Whether you opt for Scheduled or On Demand VRI, guarantee remote language access for your customers, and eliminate the need for expensive video hardware by allowing participants to directly join video calls on their computers or phones.

Our platform supports 4-way video and participants can join the video conference via different channels (browser, mobile app, tablet, phone).

Invite external stakeholders by email, SMS, or by directly sharing the video link. Participants can also chat directly with one another in the video window. If necessary, we have a framework in place so you can easily use other 3rd party video tools for any VRI assignments. Our VRI features are of course also fully integrated in our scheduling system.

Our interpreter platform is fully HIPAA-compliant, meaning that all video calls have end-to-end encryption, are never recorded, and never stored.

Click here for an in-depth overview of our Video Remote Interpreting features.

Over the Phone Interpreting

Over the Phone Intelligence™

Our Over the Phone Interpreting solution is an effective and low-cost way to connect your customers and interpreters, without having to preschedule or rely on a pool of available on-site interpreters.

Whether you choose Scheduled or On Demand OPI, enable your interpreters, customers, and consumers to dial in from their phones, or to directly join the voice call from their portals.

Use our traditional IVR menu for landline support, or redirect calls to our Mobile App or internet browser.

Invite external stakeholders by email, SMS, or by directly sharing the voice call link. Participants can also chat directly in the voice call window if they join the call from the internet browser. Our OPI features are of course also fully integrated in our scheduling system.

Our interpreter platform is fully HIPAA-compliant, meaning that all voice calls have end-to-end encryption, are never recorded, and never stored.

Click here for an in-depth overview of our Over the Phone Interpreting features.

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