The Intelligence Scheduling System™

Interpreter Scheduling

The Intelligence Scheduling System™

Video Remote Interpreting

Video Remote Intelligence™

Over the Phone Interpreting

Over the Phone Intelligence™

Explore our scheduling features below

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Central Dashboard

Review all your bookings from one easy-to-use dashboard. New bookings awaiting assignment are clearly presented and priority bookings–bookings scheduled within a two-hour window– are highlighted. The full day’s booking diary is presented for easy search and filtering.

Easy Appointment Booking

Easily create interpreter bookings while eliminating double bookings. Customers can be chosen from your top ten list or by searching for them. Similarly, locations and languages can quickly be chosen from your top ten lists for the most common locations and languages, or via search.
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Scheduler Tools

Manage all your bookings–past, present and future–from an easy to use, consistent interface. Quickly review those bookings that need follow-up. Address any problems with future bookings before they escalate. Booking coordinators can quickly review the bookings under their management.

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Interpreter Assignment

Assign interpreters to a booking based on one or more criteria; distance-to-location, language rating, work eligibility for a particular customer or their history of recent bookings. Contact information is immediately accessible and can be edited in place.
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Real-Time Reports

Easily review statistical data about the state of your business on a periodic basis defined by you. Quickly see bookings broken down by language, customer and activity spanning any duration. All data is readily exported in csv format for further statistical analysis in a tool such as Excel.

Calendar

Use the calendar view to review all bookings for a particular customer or interpreter and easily access the information about a booking without having to review the booking in full. Quickly scroll between months or change the calendar view to a weekly or daily view to more easily review bookings in detail.

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Interpreter Profiles

Leave behind the shortcomings of Outlook and other contact management options and reap the benefits of a contact management solution, tailored to the interpreting industry. Associate multiple languages and a rating to an interpreter. Quickly update notes about their availability, experience and active status as it changes and easily access a history of bookings for a particular interpreter.

Customer Management

Easily maintain the information about customers and your interactions with them. Quickly review their booking history in a tabular or calendar view for planning purposes and to address queries as they arise. Enable select customers to access the Customer Portal and empower them to be more proactive in the booking management and scheduling lifecycle.
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Financial Review

Easily close and verify bookings at months end and in preparation for invoicing and payment. Review start and end times, notes, Verification of Service forms, incidentals and audit history. If needed, modify any booking details before closing and verification.

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Smart Invoicing

Quickly generate invoices and easily integrate with QuickBooks, Sage, or your accounting system of choice using the export to csv capability. Invoices can be automatically created for all eligible bookings, organized by customer or manually raised within the system. Easily manage the hierarchical structures for your larger customers.

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Easy Payments Process

Easily close and verify bookings at months end and in preparation for payment. Automatically create payments for all interpreters for verified and eligible bookings or manually create one off payments as needed to rectify issues. Review the payment history for interpreters and more efficiently resolve queries as they arise.

Compliance Management

Easily define and manage the set of criteria that is used to determine the work eligibility, employment status, and necessary training required by your interpreters. Criteria can be created for specific periods of validity and configured to be enforced on a strict or more lenient basis.

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Company Chat

Communicate with your interpreters and customers in real-time with our Company Chat feature. Message your interpreters and customers instantly to guide them through the assignment process, for quick questions or requests, or to resolve any misunderstandings.

Auto Offer

Streamline the assignment offering process with our Auto Offer feature. Automatically send job offers to interpreters based on their language, location, availability and eligibility. Allow your staff to focus on other tasks while the system does the work for you. 

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Interpreter Portal

Allow your interpreters to close assignments directly on the interpreter portal. Our electronic job closing features are not only eco-friendly, they eliminate bottlenecks in the booking process and resolve any potential misunderstandings between you and your customer.

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Customer Portal

Give your customers access to their own portal to streamline Scheduled & On Demand interpreter requests. Configure what your customers have access to. Allow them to view invoices, interpreter compliance, or real-time reports so they have access to the data and insights they need without wasting your time and resources.

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Mobile App

Your interpreters can also navigate offers and close jobs on our mobile application. The same goes for your customers. They are able to directly request interpreters via our mobile app. Whether their phones run on iOS or Android, we have you covered. If you prefer to provide your customers with a white label solution, we have a separate app called ‘Language Manager’ that is stripped of all Interpreter Intelligence branding.

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