Over the Phone Intelligence™
The Intelligence Scheduling System™
Video Remote Intelligence™
Over the Phone Intelligence™
Explore our OPI features below
SCHEDULED OPI
Guarantee remote language access for your customers through our Scheduled OPI features. Schedule OPI bookings for your interpreters and customers and enable them to dial in from their phones, or to directly join the voice call from their portals.
ON DEMAND OPI
Facilitate real-time language support with our On Demand OPI features. Connect your customers and interpreters instantly to ensure real-time language access, while maintaining control and oversight over the entire job lifecycle.
Mobile App
Allow your interpreters and customers to connect instantly through our mobile application. Whether they opt for a scheduled OPI assignment, or an On Demand OPI assignment, our mobile app has you covered. Participants can also chat directly in the voice call window.
DIRECT INVITE
Dial in participants directly from the call with our direct and interactive dial features. Easily navigate IVR systems by entering the right extension to get the right interpreter. Connecting with Over the Phone Interpreters has never been so convenient.
Participant Ejection
Eject phone lines from the call with one simple click from the ‘Participants’ tab. Don’t let anything disrupt the interpretation session. If anybody dials the wrong number, or if you happen to reach an automated voicemail, easily eject them from the session.
Intake Questions
Need your interpreters to collect any additional information from the consumer? With our OPI intake questions, you can have the interpreter enter any relevant information before starting the session.
In-Meeting Chat
Need something spelled out? An email address? A link to a website? A name or number? Conveniently type it into our in-meeting chat box to avoid any misunderstandings.
Call Rating
Optimize customer satisfaction by enabling participants to rate the quality of the call and by allowing them to enter any additional feedback after hanging up.
