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Read our blog for regular updates on the interpreting business and product updates!

6 Ways We Ensure Business Continuity

July 18th, 2021 by Interpreter Intelligence

Interpreter Intelligence is the oldest and most comprehensive interpreter delivery platform on the market. Since its inception in 2011, our platform has grown to be used by the largest language service providers in the world, and we’ve always made sure we are in a position to guarantee business continuity to our partners. Whether the language services industry is disrupted by new technologies, by new regulations, or by mergers and acquisitions, we make sure our customers can continue to thrive and grow. Read on to discover just a few ways we ensure business continuity to our customers.

1. Financial Independence

One crucial way we can guarantee business continuity to our customers is by being 100% financially independent. Till now, Interpreter Intelligence has always made the conscious decision to not accept any outside investments. Not having to answer to investors gives us the flexibility to fully focus on our customers’ needs. We do everything we can to help our customers grow, which, in turn, helps us grow, which again allows us to provide better service to our customers. At Interpreter Intelligence, we consider our customers to be our most important investors.

Bootstrapping the company allowed us to take a very measured approach to what we were doing. It allowed us the necessary time to fully understand our customers’ needs and build it into the product. – Conor Power, CEO & Founder of Interpreter Intelligence

(click here for the full interview with our CEO)

2. In-House Development

Another essential way for us to control the course of our business is by developing software in-house. In 2011, our CEO & Founder Conor Power custom-built Interpreter Intelligence for our first customer (click here to learn more). A software engineer at heart, Conor spent several months gathering the customer’s requirements and finetuning the first draft of the platform, while laying the groundwork for a highly configurable and scalable interpreter platform. By assembling our own team of engineers and by developing everything in-house, we’re able to maintain control over the development timeline, release regular software updates, and maintain a clear vision of our product roadmap down the road.

3. Scalable Software

As we’ve said before, scalability is a fundamental operational strategy for language service providers. To be able to scale your interpretation business, you need an interpreter platform that allows you to do just that. We work hard to remove bottlenecks in the interpreting service delivery process by having the system do the work for you. With Interpreter Intelligence, you can automate job offers, automate communications, consolidate payments and invoices, and enable your contractors to close assignments themselves. Every time we add a new feature to our platform, we consider scalability so you can continue to rely on Interpreter Intelligence as your business grows.

4. Cloud Computing

An absolutely imperative component of any modern platform is that it’s cloud-based. Storing data in the cloud has numerous benefits. All information is synced and shared across the globe in real-time, which means administrators can work together from anywhere in the world. Secondly, cloud computing allows us to monitor and optimize performance. If your business is growing fast, as well as the amount of users and data, then the cloud can easily scale up to meet your needs. Last, and perhaps the biggest advantage of cloud computing, is security. We work with the biggest cloud service provider in the world to make sure your data is stored securely. Whenever you’re faced with an RFP, a government tender, or a healthcare audit, you can rest assured you’ll meet every requirement with Interpreter Intelligence.

I sleep better at night knowing that a flood or a fire is not going to take out our system.” – Jordan Evans, CEO of Language Network & The Language Exchange

(click here for Jordan’s full testimonial)

5. Industry Intelligence

As the leading interpreting technology provider, we keep our fingers on the pulse of the language services industry. New technologies, new legislation, new regulations,… Whatever new development seems like it will have a lasting effect on the industry, we try to be among the first to know so we can react quickly and accordingly. Interpreter Intelligence is an active member of the most prominent associations in the language industry, and we pride ourselves on having many customers that are among the most important and influential voices within the industry. Whatever the future throws at your business, you can stay ahead of the curve with Interpreter Intelligence.

6. Industry Advocacy

It’s not always about reacting to new trends within the language services industry. Sometimes, it’s about correcting or changing certain trends. One major development in recent memory was the misclassification of freelance translators and interpreters in California. After a year of petitioning, protesting and lobbying, interpreters and translators were finally exempt from the bill. Even though Interpreter Intelligence is a technology company, we made our voice heard in order to support our customers and to preserve language access across the state of California.

Looking for a long-term technology partner?

As an interpreting technology provider, Interpreter Intelligence is the only company that can ensure continuity for you and your interpretation business. We like to build long-lasting and meaningful partnerships with our customers. We truly believe it is the key to our success, and that of our customers. If you want to future-proof your interpretation business, it all starts with one single step: schedule a demo of our platform!

Interpreter Intelligence Turns 10: An Interview With Our First Customer

June 16th, 2021 by Interpreter Intelligence

In light of our 10-year anniversary, our CEO Conor Power sat down for an interview with Crystal Li, the Founder of translation.ie, our very first customer, and the largest independent Language Service Provider in Ireland. In 2011, Conor developed Interpreter Intelligence for Crystal and her team and since then, hundreds of organizations across the world have put their trust in the most robust interpreter platform on the market.

*If you’re hearing-impaired, please click cc to turn on the captions.

Celebrating Our 10-Year Anniversary

April 28th, 2021 by Interpreter Intelligence

Interpreter Intelligence turns 10! To celebrate our 10-year anniversary, we’d like to take a moment to look back at how we’ve grown, and look ahead at what’s to come. 2020 was a difficult year for all of us, and a year of sluggish growth for the language service industry. Nevertheless, we’re very excited about what’s to come and we’re extremely proud of what we’ve achieved over the past 10 years.

Powering Interpreter Intelligence An Interview With Our CEO

CEO Conor Power On Founding Interpreter Intelligence

10 Years Ago

Interpreter Intelligence was founded in 2011 to meet the needs of language service providers struggling to find off-the-shelf solutions for their growing interpretation business. Our CEO & Founder, Conor Power, worked side by side with our first client to develop the first version of the Interpreter Intelligence platform. From humble beginnings, Interpreter Intelligence has grown to be used by the largest language services providers in the industry.

 

Interpreter Intelligence Customer Testimonials

Customers On How Interpreter Intelligence Has Impacted Their Business

10 Years Helping LSPs Grow

We would be nowhere without our customers. For 10 years, language service providers from all over the world have been able to optimize and streamline their business processes with our technology. We’ve seen small agencies bloom into powerhouse businesses, while big corporations further solidified their position within the market. Through our technology, we want to empower growth, and we could not be more proud to see our customers grow over time.

 

Software Update

400+ Software Updates Since 2011

10 Years Building Best-In-Class Technology

We are software engineers at heart, something which definitely rings true for our CEO & Founder, Conor Power. In 2011, Conor custom-built the first version of Interpreter Intelligence for the largest language service provider in the world, after carefully outlining and understanding the needs of every stakeholder involved in the interpreting service delivery process. To build best-in-class interpreting technology, you need to fully understand the lifecycle of an interpreting assignment, and that’s exactly what we had in mind developing our platform. Of course, as the industry and its technology evolves, our platform does as well.

 

Consolidating Business Processes

Scheduling, Communications, Invoicing… Interpreter Intelligence Brings It All Together For Your Business

10 Years Consolidating Processes

It’s not easy to deliver interpretation services: agencies need an efficient way to process incoming requests, they need to manage their contractors’ qualifications, they need to fill requests as quickly and effectively as possible, they need to bill customers and pay interpreters accurately and quickly, all while keeping everyone informed at every stage of the process. This is what Interpreter Intelligence was designed to do. We know how to bring it all together for your business.

 

California Interpreters Finally Exempt From AB 5

Language Professionals Getting An Exemption For CA AB5 Was A Big Win For The Industry

10 Years Empowering Language Access

Our goal is to increase language access around the world through our technology. As a dedicated member and partner of various language organizations, we’ve always supported an inclusive and multilingual future for us all. When legislation gets in the way, whether that be in healthcare, the legal sector, or in any other area of government , we do our best to amplify the voices that need to be heard.

 

 

Here’s To Another 10 Years Of Interpreter Intelligence!

10+ Years Ahead

At Interpreter Intelligence, we’re always looking ahead. We are constantly thinking about the future of the industry, and we want to make sure our customers’ needs continue to be met, as we ensure our platform supports all the functionality of a modern interpreter platform. We have some very exciting features coming up on the roadmap, and we can’t wait to share them with our customers when they’re available. Here’s to another 10 years of Interpreter Intelligence!

 



If you’re a language service provider looking to streamline and consolidate your business processes,
get in touch with our team to schedule a demo!

Powering Interpreter Intelligence: An Interview With Our CEO

March 11th, 2021 by Interpreter Intelligence

Our CEO Conor Power founded Interpreter Intelligence over a decade ago, so we asked him what it was like to start your own company, why he decided to get involved in the language industry, and what is next for the language service industry and Interpreter Intelligence as a company.

*If you’re hearing-impaired, please click cc to turn on the captions.

Telehealth & The Importance Of Remote Interpreting

February 4th, 2021 by Interpreter Intelligence

Even before the COVID-19 pandemic, telehealth visits were on the rise. For quick questions or for standard prescription refills, patients could simply chat with their doctors from the comfort of their own homes. Now, with the pandemic, e-visits have become commonplace. One might even say they have become a necessity. Unfortunately, logistical barriers exist for underserved populations, specifically for patients with limited English proficiency (LEP). So how can remote interpreting bridge that crucial communication gap?

Between April 2019 and April 2020, telehealth claims increased by 8,336% (!). About 1 in 7 medical claims were being submitted virtually. It was indicative of a permanent shift to virtual healthcare, and the COVID-19 pandemic has only expedited that process. However, for the 25 million Americans with LEP (approximately 1 in 11 Americans), telehealth is not always as convenient. Logistical issues, especially language barriers, often prevent them from getting the care they need.  

Studies have shown that, on average, people with LEP wait much longer to visit with a physician, and with COVID-19, many healthcare providers have reported that they are seeing even fewer LEP patients than usual. Possible explanations could be that instructions for telemedicine platforms aren’t available in enough languages, that the patient’s languages are not available via a video or telephonic interpreter, or simply because many LEP patients are not aware of their right to a qualified interpreter and other language access provisions at no extra cost. 

There are many important and practical reasons for patients and physicians to communicate effectively. Physicians need to obtain accurate medical histories, and patients need to understand the physician’s instructions. When the language barrier is not addressed effectively, preventative services can be delayed, resulting in the exacerbation of chronic conditions and the deterioration of acute symptoms. Other implications of this barrier include inappropriate use of medication, longer hospital stays, and poor patient satisfaction.

Investing in linguistically appropriate healthcare has also proven to be a win-win situation for all. When healthcare providers use qualified medical interpreters, fewer errors are made, fewer unnecessary tests are ordered, and the overall quality of care improves. It reduces costs and it literally saves lives. Additionally, appropriate linguistic care has also been instrumental in limiting the spread of COVID-19 across LEP communities. Aside from LEP communities, there is one other major community that struggles with linguistic barriers in healthcare.

The deaf and hard of hearing community require special attention because sign language is a three-dimensional language. When it is reduced to a two-dimensional screen, much is lost in translation. Deaf patients may also need two interpreters. Aside from an ASL interpreter, deaf patients may also require a certified deaf interpreter to translate non-ASL languages to ASL. A hearing ASL interpreter will then translate this to the provider. In short, the healthcare industry faces many challenges in this virtual transition, but how can they overcome them?

Healthcare providers that use interpreting technology platforms such as Interpreter Intelligence have all the tools they need to provide high-quality linguistic services to their patients. Interpreter Intelligence offers fully HIPAA-compliant remote interpreting solutions, either over the phone, or via video conferencing. Third parties can be dialed in on the spot, and any relevant information can be collected and documented during the call via our customizable reference fields,  completely tailored to the needs of your organization. To learn more about our remote interpreting features, schedule a demo by clicking the orange button above.

How The Senate Race Might Affect Language Access

December 7th, 2020 by Interpreter Intelligence

It took some time, but we now know Joe Biden will be the next president of the United States, which begs the question: how will a Biden administration affect language access and employee classification? A while back, we wrote a blog post about how the Trump presidency has affected language access, but what will be different when Biden goes into office? Well, turns out we shouldn’t necessarily be looking at the presidency for answers, instead, we should look at the US Senate race.

The Senate is the government body that has the power to approve or disapprove treaties negotiated by the House of Representatives, which currently holds a democratic majority. However, as long as the Senate is controlled by republicans, it is hard for democrats to pass any legislation. Either way, whether the Senate remains Republican or whether it’s the Democrats that regain control, there will be major consequences for the language industry.

Control over the Senate is still undetermined and will not be clear until at least January 2021. Right now, the Republican party has 50 Senate seats, and the Democratic party has 48. The two run-off elections in Georgia will determine which party will end up holding the majority. If the Senate is tied 50-50, then VP Kamala Harris would be the deciding vote for democratic control. So let’s explore how a republican majority would affect language access, and how a democratic majority would affect it.

Employee Classification

One major issue still in contention is employee classification. The “Protecting the Right to Organize Act” (PRO Act) amends the National Labor Relations Act, which reclassifies all independent contractors as employees. If the Senate remains in Republican hands, it is unlikely the PRO Act will move forward in Congress. The PRO Act would allow independent contractors to join unions, and then collectively bargain for pay, benefits, and working conditions. Given that California Proposition 22 (which exempts app-based drivers from employee status) was passed overwhelmingly, it is clear much is left to be said around employee classification, and its course will depend heavily on the outcome of the Senate race.

Language Access in Healthcare

The second issue is language access in healthcare. The state of Texas has sued to overturn the entire Patient Protection and Affordable Care Act (aka Obamacare). It is now up to the Supreme Court to decide whether or not it will be overturned. Although it seems unlikely, a Republican-controlled Senate would likely not restore Obamacare if it were overturned. The Affordable Care Act considers language access a medical necessity, reimbursable under Medicare, Medicaid, and Obamacare plans. If overturned (and not restored by a Republican Senate), then language support in healthcare will no longer be considered a necessity, and no longer be covered.

JNCL – NCLIS

For more information, please consult the JNCL-NCIS, the Joint National Committee for Languages and the National Council for Languages and International Studies. They analyze federal and state legislation, provide policy recommendations to decision-makers on Capitol Hill, and track the budget & appropriations process in Congress. If you feel passionate about an inclusive language policy in America, check out their website to see how you can contribute to a multilingual future for America.