COVID-19 is forcing language service providers to exclusively offer remote interpreting services. To do that, providers need the right platform. Many LSPs have been using ad-hoc video solutions, such as Zoom, but those platforms are not designed for remote interpreting services. Here are 5 essential questions you need to ask your remote technology provider if you want to offer high-quality remote interpreting services.
1) Is there a limit to the amount of participants that can join the session?
As we all know, there are at least 3 participants in any interpreting session, and most platforms can support up to 3 participants. However, it is very common for more than 3 participants to join a video or voice call, so make sure your remote interpreting vendor can support a video or voice call with more than 3 participants. A good remote interpreting platform can provide high-quality video and audio for about a dozen participants.
2) Can participants join the call in different ways?
Some participants join on their laptops, some join on their tablet, some join on their phone, some dial in the old-fashioned way. Make sure your remote technology provider has support for a session where participants can join in different ways, through different communication channels.
3) Does the platform integrate with third party video services?
If your customer does insist on using a third party video service, it is always a nice bonus if your remote interpreting platform can integrate with that third party video service. Many hospitals have been using ad-hoc solutions such as Zoom, so it’s always a plus if your remote interpreting platform integrates with other video platforms.
4) Does the platform have support for RSI?
Most remote interpreting sessions are consecutive. However, for long sessions with many participants, remote simultaneous interpreting (RSI) is the preferred interpreting mode. Make sure your remote technology provider can offer a video service where participants can mute the right channels so they can only hear the interpreter when they need to.
5) Is the platform HIPAA compliant?
Video platforms such as Zoom are not HIPAA compliant. Make sure your remote technology provider offers a video solution that complies with HIPAA. To protect the privacy of your customers, video sessions and voice calls require end-to-end encryption, and the sessions cannot be processed or stored.
Interpreter Intelligence Can Help!
If you want a remote interpreting platform that checks these 5 boxes, then you’re at the right address. Our VRI & OPI features have no recorded participant limit, participants can join in whichever way they like, we integrate with third party video services if need be, we have support for RSI, and we have always been fully HIPAA compliant. Get in touch to schedule a demo of our remote interpretation features.
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