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MIDWEST LSP GETS INTERPRETERS BACK TO WORK DURING COVID-19
Interpreter Intelligence OPI features keep business afloat
This Language Service Provider implemented Interpreter Intelligence in 2016 to scale its face-to-face operations. However, in early 2020, the LSP saw its face-to-face assignments decrease by a whopping 93% because of COVID-19. The LSP’s biggest concern was to keep local interpreters working, while providing a cost-effective solution for its clients. Incidentally, there was an urgent need for a remote interpreting solution.
The LSP worked with Interpreter Intelligence to make sure its remote operations were up and running as soon as possible. The LSP’s clients, mostly clinics and doctor’s offices, do not have the resources to implement high-quality VRI services, so the agency set up a dedicated phone line with access codes for each of its client’s departments. This way, clients could dial in with their phones and be instantly connected with one of the agency’s on-demand interpreters.
During this unprecedented time, the LSP managed to limit the economic damage by COVID-19 and got its interpreters back to work through the Interpreter Intelligence OPI features. Interpreters could safely work from home in shifts, while the agency’s administrators used the audit history feature to track any missed calls and to gauge interpreter availability. COVID-19 changed the face of this LSP’s business, but remote OPI allowed the agency to get its interpreters, “the livelihood of our business”, back to work.
“They were really thoughtful about how
they designed their software.”
“We have grown by quantum leaps by leveraging the infrastructure of Interpreter Intelligence.”
“Hands down the leader in scheduling. And it’s the most complex part.”
“Their super power is that they get it. They’re a language services company first, then a tech company.”
“Nationally recognized expertise.”
“I trust them.”
“They’re always willing to work with us.”
“The clear expert in the field. I’ve recommended them multiple times.”