Northeast LSP

NORTHEAST LSP STREAMLINES WORKFLOW FOR BIG EFFICIENCY GAINS

Interpreter Intelligence tailored to meet unique needs


  • THE NEED

    This LSP was using a number of on-premise software products to run their business. Some were out of date, one was discontinued so support was no longer available, and most were general tools being used for specialized tasks. These technology issues were making it difficult for employees to do their work efficiently, which was hampering the company’s ability to grow.


  • THE SOLUTION

    Interpreter Intelligence worked closely with the LSP to understand their needs and configure the software to address the unique requirements of their business today, while ensuring there was flexibility for future growth. It was very important to them that they were able to build detailed interpreter profiles, and create clear communications to keep employees informed and engaged on the platform, while making it easier to onboard new employees.


  • THE RESULT

    Once the platform was in place, the language service provider realized a 33% efficiency gain in the time it took to invoice. Also, the LSP achieved some important savings in staffing costs, not having to replace at least one full-time employee that left during the transition to Interpreter Intelligence.

“They were really thoughtful about how
they designed their software.”

“We have grown by quantum leaps by leveraging the infrastructure of Interpreter Intelligence.”

“Hands down the leader in scheduling. And it’s the most complex part.”

“Their super power is that they get it. They’re a language services company first, then a tech company.”

“Nationally recognized expertise.”

“I trust them.”

“They’re always willing to work with us.”

“The clear expert in the field. I’ve recommended them multiple times.”

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